Privacy Policy

1. Introduction

Welcome to the ink704 Privacy Policy. This document explains how ink704 ("we," "us," "our") collects, uses, stores, shares, and protects your personal information when you access or use our online gaming platform at https://ink704.cam (the "Platform") or any related services.

We recognize that privacy is important to our users, and we take our responsibility to protect your personal data seriously. This Privacy Policy applies to all players, visitors, and users of the ink704 Platform, regardless of whether you have created an account or are simply browsing our website.

By accessing or using the ink704 Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must immediately discontinue use of the Platform.

2. Data Controller

ink704 acts as the data controller for all personal information collected through the Platform. This means we determine the purposes for which and the manner in which your personal data is processed. We are responsible for ensuring that your data is handled in accordance with applicable data protection laws and regulations.

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer at [email protected].

3. Information We Collect

ink704 collects various types of information to provide, maintain, improve, and secure our services. The information we collect falls into the following categories:

3.1 Information You Provide Directly

When you register for an account on ink704, you voluntarily provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address (street, city, postal code, province)
• Account Credentials: Username, password (stored in encrypted form)
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay account IDs), transaction history
• Identity Verification Documents: Government-issued ID (Indonesian KTP, passport, driver's license), proof of address documents (utility bills, bank statements), selfie photographs for KYC verification
• Communication Data: Messages you send to customer support, feedback forms, survey responses

3.2 Information Collected Automatically

When you access or use the ink704 Platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, device identifiers
• Usage Data: Pages visited, features used, time spent on pages, referring/exit pages, clickstream data
• Gaming Activity: Games played, bets placed, wager amounts, win/loss records, bonus claims, betting patterns
• Location Data: Approximate geographic location derived from IP address (country, city level)
• Cookies and Similar Technologies: See Section 9 for detailed information about our use of cookies

3.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay)
• Identity Verification Services: Verification results from third-party KYC and anti-fraud service providers
• Game Providers: Gameplay data and RNG results from our licensed game suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.)

4. How We Use Your Information

ink704 uses your personal information for the following purposes:

4.1 To Provide and Manage Services

• Create and maintain your player account
• Process deposits, withdrawals, and other financial transactions
• Facilitate gameplay and betting activities
• Process bonus claims and promotions
• Provide customer support and respond to inquiries
• Send important account notifications, transaction confirmations, and service updates

4.2 To Comply with Legal and Regulatory Obligations

• Verify your identity and age (21+ requirement) to prevent underage gambling
• Conduct KYC (Know Your Customer) and anti-money laundering (AML) checks
• Detect and prevent fraud, money laundering, and other illegal activities
• Maintain records required by gaming licenses and regulations
• Respond to legal requests from government authorities or law enforcement

4.3 To Improve and Optimize the Platform

• Analyze usage patterns to understand how players interact with our services
• Identify and fix technical issues, bugs, and performance problems
• Develop new features, games, and services based on player preferences
• Conduct research and analytics to improve user experience

4.4 For Marketing and Communication (With Consent)

• Send promotional emails about new games, bonuses, and special offers (you can opt out at any time)
• Personalize your gaming experience based on your preferences and behavior
• Display targeted advertisements on the Platform (not on third-party sites)

4.5 For Responsible Gaming and Player Protection

• Monitor gaming behavior to identify potential problem gambling patterns
• Enforce deposit limits, loss limits, and self-exclusion requests
• Provide resources and support for responsible gaming

5. Data Sharing and Disclosure

ink704 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processing (Indonesian banks: BCA, BRI, BNI, Mandiri; e-wallets: OVO, DANA, GoPay, ShopeePay)
• Identity verification and KYC services
• Game content providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, etc.)
• Cloud hosting and data storage services
• Customer support platform providers
• Analytics and performance monitoring tools

These service providers are contractually obligated to use your personal information only for the purposes we specify and to protect it with appropriate security measures.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, or law enforcement agencies when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with gaming license conditions and regulatory reporting obligations
• Needed to investigate suspected fraud, money laundering, or other illegal activity
• Required to protect the rights, property, or safety of ink704, our players, or the public

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction involving ink704, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on the Platform before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have given explicit consent for us to do so.

6. Data Security Measures

ink704 implements robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

6.1 Technical Security

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls and regular security audits
• Password Protection: User passwords are hashed and salted using strong cryptographic algorithms—we never store passwords in plain text
• Firewall Protection: Our infrastructure is protected by enterprise-grade firewalls and intrusion detection systems
• Regular Security Updates: We apply security patches and updates promptly to address known vulnerabilities

6.2 Organizational Security

• Access Controls: Only authorized personnel with a legitimate business need can access personal data
• Employee Training: All staff receive training on data protection, privacy, and security best practices
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements to protect player information
• Incident Response Plan: We have procedures in place to respond quickly to any security breach or data incident

6.3 Your Responsibility

While we take extensive measures to protect your data, you also play a crucial role in maintaining security:

• Choose a strong, unique password for your ink704 account
• Never share your login credentials with anyone
• Log out after each session, especially on shared or public devices
• Keep your registered email address and phone number secure
• Report any suspicious activity or unauthorized access immediately to [email protected]

7. Data Retention

ink704 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Active Accounts

While your account remains active, we retain all account information, transaction history, and gaming records to provide continuous service and comply with regulatory requirements.

7.2 Closed Accounts

If you close your account, we will retain certain information for a minimum of 5 years (or longer if required by gaming regulations) to:

• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our Terms and Conditions
• Prevent fraud and detect suspicious activity
• Maintain records required by our gaming licenses

After the required retention period expires, we will securely delete or anonymize your personal information so that it can no longer identify you.

7.3 Marketing Communications

If you opt out of marketing emails, we will retain minimal information (email address and opt-out status) to ensure we do not contact you again.

8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. ink704 respects these rights and provides mechanisms to exercise them:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To request access, contact us at [email protected] with your account details. We will provide the information within 30 days of verifying your identity.

8.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance.

8.3 Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal information under certain circumstances. However, we may need to retain some data to comply with legal obligations, resolve disputes, or enforce our agreements. Account closure requests can be submitted via email to [email protected].

8.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as while we verify the accuracy of your data or assess a complaint you have made.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

8.6 Right to Object

You can object to our processing of your personal information for direct marketing purposes at any time by clicking the "unsubscribe" link in promotional emails or contacting customer support.

8.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

8.8 Right to Lodge a Complaint

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

9. Cookies and Tracking Technologies

ink704 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences, recognize you on return visits, and collect information about how you use the site.

9.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Necessary for the Platform to function properly. Enable login, account access, and security features.	Session or up to 1 year
Performance Cookies	Collect anonymous information about how visitors use the Platform to help us improve functionality and performance.	Up to 2 years
Functional Cookies	Remember your preferences (language, region, display settings) to provide a more personalized experience.	Up to 1 year
Analytics Cookies	Help us understand user behavior, measure traffic, and identify popular content to optimize the Platform.	Up to 2 years

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete cookies already stored on your device. However, disabling essential cookies may affect your ability to use certain features of the ink704 Platform, including logging in to your account.

10. Third-Party Services

The ink704 Platform integrates with various third-party services to provide functionality, including payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay), game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe), and analytics tools.

These third parties have their own privacy policies governing how they collect and use your information. We encourage you to review their policies. ink704 is not responsible for the privacy practices of third-party services, though we select partners who maintain high privacy and security standards.

We do not share your personal information with third-party advertisers or allow them to track your activity across other websites.

11. International Data Transfers

ink704 primarily serves players in Indonesia. However, some of our service providers and data storage facilities may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Ensuring the recipient country provides adequate data protection
• Using encryption and secure transfer protocols

By using the ink704 Platform, you consent to the transfer of your information to countries outside Indonesia where necessary to provide our services.

12. Children's Privacy

ink704 is strictly an adult-only platform. We do not knowingly collect, use, or retain personal information from individuals under the age of 21. Underage gambling is prohibited by our Terms and Conditions and Indonesian law.

If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has provided personal information to ink704, please contact us immediately at [email protected].

Parents and guardians should monitor their children's online activities and use parental control software to prevent access to gambling websites.

13. Changes to This Privacy Policy

ink704 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email
• Display a prominent notice on the Platform homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the ink704 Platform after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ink704 handles your personal information, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the Platform

We aim to respond to all privacy inquiries within 5 business days. For data access requests or exercising your privacy rights, we may require identity verification to ensure we are providing information to the correct person.